Terms of Service

1. Operator and merchant

IconVaults (iconvaults.com) is operated by OMEGA IMPORT EOOD („ОМЕГА ИМПОРТ“ ЕООД), trading as OMEGA IMPORT LTD, UIC/ЕИК 208928597, a company registered in the Republic of Bulgaria (European Union) and entered in the Commercial Register kept by the Bulgarian Registry Agency. Registered office: 23 Sinchets Str., Ignatievo, 9143, Aksakovo Municipality, Varna Region, Bulgaria. Contact support@iconvaults.com or +359 898 629 156. The operator is the intended seller of its services; no third-party Merchant of Record or payment processor has been appointed in this checkout.

2. Services and licences

Search, preview, customise and download open-source icons as SVG or PNG without an account. An account supports synced libraries. Each pack’s original licence applies, including attribution where required; purchasing a plan cannot waive an icon author’s licence. Premium and Team features are planned and currently unavailable for purchase.

3. Prices, currencies and taxes

All prices are shown and charged in US dollars (USD): Premium USD 5.00 and Team USD 15.00, each a one-time payment. Individual icon prices are shown before you add them to the cart. All prices are final and include any applicable taxes; no additional fees are added at checkout. There is no minimum basket amount. We do not offer subscriptions or free trials and do not renew or charge automatically.

4. Checkout, confirmation and receipt

Before paying you can review your details, the items, the total price and the seller, and correct or cancel the order. The contract is concluded when the payment is authorised and the order is confirmed on screen. After a successful payment you receive an order confirmation and receipt by email, which is also available in your account under Orders (or through the private link in the email for guest orders).

Card payments are not yet enabled. Until then, checkout records a preview order free of charge: no payment is taken, no paid features are activated, and the confirmation you receive is an order record, not a payment receipt.

5. Digital delivery, timing and fees

Everything we supply is digital; nothing is shipped. Free SVG/PNG downloads are delivered instantly in your browser. Paid plans and icon purchases are delivered electronically and activated immediately after the payment is confirmed — normally within a few minutes and no later than 24 hours. There are no delivery or shipping fees. See Delivery Policy.

6. Cancellation and termination

You can cancel an order before payment by leaving checkout; nothing is charged. Purchases are one-time payments, so there is no subscription to cancel. As a consumer you may withdraw within 14 days as described in Refund Policy. You can end your use of the service at any time by deleting your account in Account → Settings, or by emailing support@iconvaults.com; deleting the account closes it permanently. We may suspend or terminate access for unlawful use, abuse or security risks, subject to your mandatory rights.

7. Failure to deliver or pay

Paid features are activated only after a successful, verified payment. If something you paid for is not delivered, contact support@iconvaults.com: we will deliver it promptly or refund you in full under Refund Policy. Free downloads can be retried at any time. We do not charge late fees.

8. Disputes and chargebacks

If you have a problem with a payment, please contact us first at support@iconvaults.com with your order number, payment date and amount (never your card number or security code). We acknowledge requests within 2 business days and resolve them within 14 days; approved refunds are returned to the original card.

You keep the right to dispute an unauthorised or incorrect card payment with your card issuer (a chargeback). If a chargeback is opened, we provide the order, delivery and communication records to the payment provider and your bank, and we may pause access to the disputed paid features until it is resolved. If the chargeback is decided in your favour, the payment is returned by your bank and no further refund is due from us. Consumers may also use the dispute-resolution options in section 12.

9. Restricted countries and sanctions

We do not provide services to, or accept orders from, persons or entities in countries or territories subject to comprehensive EU, UN, UK or US sanctions, currently including Cuba, Iran, North Korea, Syria, Russia, Belarus, and the Crimea, Donetsk, Luhansk, Kherson and Zaporizhzhia regions of Ukraine, or to anyone on an applicable sanctions list. Checkout accepts billing addresses only in the countries listed there, and we may refuse or cancel orders that we reasonably believe breach sanctions or export restrictions. The free catalogue is provided as available; mandatory consumer protections and liability that cannot lawfully be excluded remain unaffected.

10. Eligibility and restricted goods

IconVaults offers only digital icon files and related tools. It does not sell or promote age-restricted or regulated goods or services such as alcohol, tobacco, drugs, weapons, gambling, adult content or financial services; icons depicting such items are generic graphic symbols only. You must be at least 14 years old to create an account and at least 18 years old, with full legal capacity, to place an order. See Acceptable Use & Content Policy.

11. Acceptable use and prohibited content

You must not use the site or any icon obtained through it to sell or promote illegal products or services, hate speech, violent or extremist content, sexual content involving minors, fraud, or content that infringes the rights of others. Brand and cryptocurrency logos remain trademarks of their owners and imply no endorsement. Report illegal or prohibited content to support@iconvaults.com; reports, removals and appeals are handled under Acceptable Use & Content Policy.

12. Consumer information and dispute resolution

We provide the information required by the Bulgarian Electronic Commerce Act and Consumer Protection Act, and by EU consumer law, before you place an order: the identity, country of registration and contact details of the merchant, the main features of the service, the total price including the currency and tax treatment, the payment and delivery arrangements, the right of withdrawal with a model withdrawal form in our Refund Policy, and these Terms, which you can save or print. Orders are concluded in English or Bulgarian.

Please contact support@iconvaults.com first so we can try to resolve any complaint. Consumers may also contact the Bulgarian Commission for Consumer Protection (Комисия за защита на потребителите, www.kzp.bg) or refer a dispute to its conciliation committees for alternative dispute resolution, or to the competent out-of-court body in their country of residence. Personal-data complaints may be made to the Bulgarian Commission for Personal Data Protection (www.cpdp.bg).

13. Governing law and changes

These Terms are governed by the laws of the Republic of Bulgaria. Mandatory consumer protections and jurisdiction rights in your country of residence remain unaffected. Non-consumer disputes are subject to Bulgarian courts. Changes are published with an update date; terms applicable to an actual purchase are those in force when that purchase is made.