Refund Policy

1. Overview

This Refund Policy explains how refunds and billing adjustments are handled for purchases made on IconVaults, a search and customisation interface for open-source icon sets available at iconvaults.com (the ‘Service’). It forms part of, and should be read with, our iconvaults.com/terms.

2. Scope

The catalogue on IconVaults is free to use and does not require an account. This policy applies to the paid plans offered on the pricing page (Premium and Team), which are ordered through guest checkout.

3. Free Use of the Catalogue

Searching, previewing, recolouring and downloading icons from the free catalogue involves no payment. Free use does not by itself form a paid contract, so no refund can arise in respect of it.

4. Paid Plans

A paid plan is a distance contract concluded with us when your order confirmation is shown on screen. The price is a single payment for the selected plan; the same order is not charged again and the plan is not a recurring subscription.

Once the plan has been paid for, you may use the paid features described on the pricing page for the period or scope that plan includes.

5. Right of Withdrawal

If you are a consumer, you may withdraw from the distance contract within 14 days of its conclusion without giving a reason, by writing to the contact address below. Where you have asked for the digital performance to begin during the withdrawal period and the service has been fully performed, the right of withdrawal ends as provided by the Bulgarian Consumer Protection Act. Mandatory rights that cannot be waived are unaffected.

6. Refunds

Where a valid withdrawal is made, or where the paid features are not made available to you at all, the amount you paid is refunded to the same card used for the purchase.

Duplicate charges and incorrect amounts are refunded in full.

7. Icons and Licences

We do not own the icons. Each icon pack is distributed under its own open-source licence (for example MIT, Apache 2.0, CC BY 4.0 or SIL OFL), shown on every pack page. Licence compliance is your responsibility and is not a ground for a refund.

8. How to Request a Refund

To request a refund, contact us using the details in the final section of this policy.

Please include:

• Your order number and the email address used for the purchase.
• The purchase date and amount paid.
• The reason for your request, or a statement that you wish to withdraw from the contract.

We review every request individually and respond within 14 days. This review period does not extend any statutory reimbursement deadline.

9. Refund Processing

For a valid consumer withdrawal, reimbursement is made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. Other approved refunds are issued without undue delay and within 14 days of our decision, or any shorter mandatory deadline. Your bank or card issuer may need additional time to post the credit. Refunds are made in the same currency and to the original payment method.

If a refund is due for an amount paid by bank card, it is credited back to the same card. We do not store full card numbers or card security codes.

10. General Conditions for Card Payments

If a refund is due for an amount paid by bank card, it is credited back to the same card. We do not store full card numbers or card security codes.

Transactions are processed through the MasterCard Identity Check and VISA Secure security programmes.

11. Your Statutory Rights

Nothing in this Refund Policy limits or excludes any right you may have under the mandatory consumer protection laws of your country of residence. Where those laws grant you a right that is broader than this policy, that right prevails.

12. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes to our services or to applicable law. The terms in force at the time of your purchase govern that purchase. The current version is always published on our website with the date of the last update.

13. Contact Us

For any question about this Refund Policy, or to submit a refund request, please contact us:

OMEGA IMPORT EOOD („ОМЕГА ИМПОРТ“ ЕООД)

UIC / ЕИК: 208928597

Registered office: 23 Sinchets Str., Ignatievo, 9143, Aksakovo Municipality, Varna Region, Bulgaria

Email: support@iconvaults.com